"The biggest benefit to moving our VoIP service to BBM is having support that is always prompt and efficient. Being able to combine all our IT needs into one company and doing business with a company that makes an effort to understand all of our growing business needs was a real plus. We have associates in multiple states and they have been very helpful with all remote personnel. We were previously with a large VoIP company and have not regretted our move to BBM once. They give us prompt service and personalized attention, no creating a service ticket and waiting 24 hours for a response."
We at the Mary and Martha House want to leave a comment on the above and beyond customer service we received from Bryan Taylor. We contacted Bryan in January of LAST year about switching out of our current printing company's contract and he gave us more than needed attention and information at which was not being received from our previous company. We never got the 'pushy salesman' spill, he never made us feel small or pushed into something that we didn't need. He has been honest on our needs and to the point without the BS. We actually didn't switch over to Brandon Business Machines until this month, a year later, and Bryan was just as nice and honest as he could have been. We as a company will recommend him any and every time we hear of someone looking for his services. The tech that he brought out to us was patient and explained everything that was needed and I am sorry I do not have his name. You have a great person on your team representing your company and he should be valued! Thank you again Bryan from all of us at Mary and Martha House!!
Jennifer Schuttig, MHA
"BBM has superior customer service. The technicians are very accessible and quick to respond. We decided to get pricing from BBM when our previous phone company representative quoted an extremely high bid for new landline phones. Having worked with BBM before with our IT and copier needs, we decided to contact them for phone service. We now have newer phones offering more features and have one main phone line with multiple extensions. We did not lose any of the important features that we enjoyed on our previous phone system, in fact we gained many more features. Additionally, when our initial VoIP phones were not working properly, Bryan replaced all the phones with newer and better VoIP phones."
"The number one selling point for Brandon Business Machines has always been excellent customer service both in sales and service calls.
Our technician always makes us feel like we are top priority and we don’t have downtime because we consistently have the same person on our campus who knows our business.
Pricing of course would be a priority too, which I feel has always been competitive.
I have copier/printer companies knocking on my door often and have told them all the reason why I wouldn’t change is BBM customer service.
"The biggest benefit since moving to Brandon Business Machines is the promptness with which they return service calls. Very responsive and helpful—BBM goes out of its way to help their customers.
Give BBM a try—you won’t regret it!
“I came in the other day with my Canon copy machine which had a roller replaced by you. Not only was the piece that was needed for my copier in stock at your office, but you replaced the part within 15 minutes and didn’t charge any labor time. We opened our new business 4 years ago and have been looking for a local company to handle needs such as these and it’s nice to know that there are still businesses in the Tampa area that care to cater to the customer, no matter how big or small the job was … thank you for the time, help and professionalism …”
"BBM has made our business lives easy since the initial visit. From the top level management team to the installation team, we have had a wonderful experience because they truly work hard to make the small business feel important while solving the business issues."
"In this industry it is very important to find and use a vendor that you feel is honest and will do the best for you as the customer even though it might be retailing a less expensive machine. Brandon business works to have repeat business not just the business at hand."
"Minimal down-time of our printers and copiers. Friendly customer service and quick to respond to our needs. BBM is an excellent choice, you won’t be disappointed."
"BBM was the first and only company that IEG has been using from the very first day of IEG. We have just celebrated our ten-year anniversary and have been very pleased and happy with their services. They are honest in the products and services that they offer and BBM is always be on top of any problems that we have had. They work diligently and professionally to resolve the problems as fast as they can."
"As a growing business dedicated to caring for our aging population in their place of residence, we need to dedicate 100% of our resources and time to ensuring our clients are receiving the best possible care! Brandon Business Machines has ensured my staff can focus on providing great care and support to our clients and caregivers without being distracted by printing issues or concerns."
Brandon Business Machines is a friendly, Christian based company with multiple knowledgeable and professional individuals that are only a phone call or email away to help with any issues that we have. Their product range covers many areas of technology so it is nice to be able to work with one company that can take care of various specialties and not have to have multiple companies and invoices.
"The biggest benefit to our company since making the switch to BBM’s VoIP solution is that we are now up with the times and not in the stone age with phone technology. They were very professional and attentive to what we needed and still provide us with the needed support and changes that we request of them. If you are on the fence about this I would say take the leap. It is so worth it and brings a new level of professionalism to your company."
"We have been using Brandon Business Machines since 2000. We have purchased all of our copiers and printers there, and the support has been nothing short of fantastic."
"The machines provided including the refurbished machines have been very reliable. At any time when we needed service the response time compared to others has been very quick. We have never experienced being down with our copier since moving to BBM. We are a company that takes a great deal of pride in our customer service and we partner with companies that feel the same as we do. Good customer service is hard to find and when you do; you want to share it. If you want to have a great product that is serviced with excellence then BBM is the right business partner."
"We have been with Brandon Business Machines for as long as I remember. The single biggest benefit to me is the fact that every single time I call about a question or an issue I get a personal response right away and the solution is always found quickly without any difficulties. I have not worked with any other companies in the past, but the proactive, professional, thoughtful, but non-pestering nature of BBM is greatly appreciated. If you want a company that truly cares about your copier/printer needs as well as cares about your business needs and welfare and not just making a sale, BBM has the perfect personal touch."
"I would highly recommend your company because you are not just close, convenient, and fast, but after dealing with many national companies throughout our 32 years in business, each transaction we have had with Brandon Business Machines has been stress free and the easiest by far.
You would be HIGHLY recommended by me and my staff."
"There are many benefits to switching to BBM’s VoIP since we were so behind the times, so modern equipment with voice mail is a big plus; however, the biggest thing is the traceability of calls in and out of the company has helped us find out where some of our customer service was failing. The biggest benefit with using BBM is response time. Having a partner that is there when we call and handles our issues rapidly is a level of service you don’t see much these days. Big companies promise the moon and then after you sign on the dotted line, they are not near as quick to handle your problems. You won’t regret choosing BBM. They will not let you down!"